Legal

Terms & Privacy

Facility Living Inc. · Toronto, Ontario, Canada

Terms of Use

Last updated April 2026

1. About these terms

These terms of use govern your access to and use of the Facility website at facility.living and any services described on it. By using the Site you agree to these terms. If you do not agree, please do not use the Site.

Facility is operated by Facility Living Inc., a corporation incorporated under the laws of Ontario, based in Toronto, Ontario, Canada, carrying on business under the name Facility.

2. What Facility is and is not

Facility provides home capability assessments and related design advisory services. These services assess the physical environment of a residential property against a range of mobility, safety, and daily-living considerations.

Facility services are not a substitute for and do not constitute:

• An occupational therapy evaluation or any clinical assessment of an individual's physical or cognitive capacity
• A building inspection, code compliance audit, or structural engineering assessment
• Medical advice, diagnosis, or treatment of any kind
• Legal or financial advice

Nothing on this Site should be interpreted as professional advice of any kind. Always consult qualified professionals before making decisions about your home, health, or finances.

Privacy Policy

Last updated July 2026

This policy explains what personal information Facility Living Inc. (“Facility”, “we”) collects through facility.living and the Capability Check service, how we use it, and the choices you have. Questions and requests can be sent to us through the contact page.

1. What we collect

We collect:

• Booking and contact details (name, email, phone number, property address)
• Payment information, which is processed by Stripe (we do not store your card details)
• Assessment information gathered during your visit: notes, measurements, photographs, and audio recordings and transcripts of our conversations

The website uses Google Analytics to understand how visitors use the site. Google Analytics sets cookies and collects standard usage data (such as pages viewed, approximate location, device, and browser), which is processed by Google on our behalf. This information is aggregated and is not used to identify you individually. You can opt out using Google's browser add-on or by blocking cookies in your browser settings.

2. How we use it

To schedule and deliver the Capability Check, prepare your Capability Report, process payment, communicate with you about your engagement, and meet our legal obligations. We may use aggregated, de-identified information to improve our services.

3. AI tools

We use AI tools to record and transcribe conversations, organize measurements and observations, and help consolidate findings and draft your Report, as described in our AI Use Disclosure. We do not use AI tools that train on your information.

4. Who we share it with

Only the service providers we use to deliver the service: payment processing (Stripe), cloud storage (Google Workspace), and the AI tools described in the AI Use Disclosure. We do not sell your information or use it for advertising. Some providers may store or process information outside Canada, where it may be subject to the laws of other jurisdictions.

5. Storage and security

Your information is stored in Facility's secured Google Workspace environment, with access limited to personnel involved in preparing your Report. [Confirm additional safeguards to name: two-factor authentication, access reviews, device encryption.]

6. Retention and deletion

We retain client files for [retention period]. You may request deletion of your file at any time after your Report is delivered, and we will action deletion requests within [30 days], except where we are required to retain information by law.

7. Access and correction

You may request a copy of the personal information we hold about you and ask us to correct it. You may withdraw consent to our collection and use of your information, though doing so may mean we cannot deliver or complete the service.

8. Marketing

We do not use your photographs or information in case studies or marketing without your separate written consent. [Confirm whether Facility sends marketing email; if so, CASL consent language is needed here.]

9. Complaints

If you have a concern about how we handle your information that we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada.

10. Changes to this policy

We may update this policy from time to time. The current version, with its last-updated date, is posted at facility.living.

Contact

Questions about these terms or your information

Questions about how we handle your information, or about these terms, can be sent to us through the contact page.